Frequently Asked Questions

Therapy - General

People choose therapy for many different reasons. At the root of these reasons is often the desire to become more self-aware and gain strategies to better navigate life’s challenges. Therapy is a good fit for anyone ready to commit to routine engagement for insight and support on their journey.
Your consultation will be a 15-minute phone call or virtual meeting that offers you the opportunity to confidentially share your reasons for seeking therapy and learn more about how Sweetbay may be able to support you. There is no charge for this consultation.
If Sweetbay is not the right fit for you, we will gladly provide you with referrals to other providers.
The initial session will last about 75 minutes. Your therapist will spend time getting to know you and learning more about why you are seeking therapy. Your therapist will also ask you questions about what’s happening presently in your life and some questions about your personal history, including your health, mental health, and relationships. Additionally, your therapist will answer any questions you might have about the intake process, future sessions, scheduling and payment.
What you and your therapist speak about in your sessions will be kept confidential. If you want your therapist to speak with other health professionals or family members, you will provide verbal or written consent/ permission before your therapist can do so.
Please understand, there are some exceptions to therapist-client confidentiality:
- If your therapist deems you to be of danger to yourself or others and must share information in order to keep you safe;
- If your therapist learns of child or elder abuse or neglect and reports this information to state social service agencies as required by law; or
- If your therapist is court ordered to disclose information.
Therapist-client confidentiality and exceptions will be discussed at the beginning of a therapeutic relationship and can be reviewed at any time. For child and adolescent clients, confidentiality is discussed with both the client and their parent/legal guardian.

Therapy - Payment & Insurance

We are not an in-network provider with any insurance company.
We do partner with Thrizer to help clients understand their Out of Network benefits and get reimbursed post-deductible. Visit our services page for more information.
Full payment is due at the time of session. Clients may remit payment via the client portal or in cash at the start of session.
Thank you for respecting and valuing the time that has been set aside for you.
Consistency is an essential part of the therapeutic process and when you schedule an appointment, that time has been specifically reserved for you.
If you are unable to keep an appointment, we require 24 hours advance notice or you will be charged for the full fee amount of the canceled or missed appointment.
We understand that unexpected challenges arise and may be able to reschedule your appointment that same week, at no charge. However, this is dependent on availability and is not guaranteed.
Thank you for respecting and valuing the time that has been set aside for you.

Coaching

Sweetbay does not accept insurance and typically, health insurance companies do not pay for coaching services. In some situations, mental health coaching prescribed by a doctor may be paid for using Health Savings Accounts or Flexible Spending Accounts. You will need to confirm with your insurance provider.
With group coaching, our provider works with a small group of people at the same time to help them accomplish their goals. Sweetbay groups are established based on interest.
Group coaching may be a good support option if you are comfortable (or willing to work towards comfort) reflecting and sharing with others. It is also a more affordable option than 1:1 coaching. And, group coaching leverages the collective experience and knowledge of the full group.
Full payment is due at the time of session. Clients may remit payment via the client portal or in cash at the start of session.
Thank you for respecting and valuing the time that has been set aside for you.
Consistency is essential and when you schedule an appointment, that time has been specifically reserved for you.
If you are unable to keep an appointment, we require 24 hours advance notice or you will be charged for the full fee amount of the canceled or missed appointment.
We understand that unexpected challenges arise and may be able to reschedule your appointment that same week, at no charge. However, this is dependent on availability and is not guaranteed.
Thank you for respecting and valuing the time that has been set aside for you.

Studio Classes & Events

No. Community members will receive benefits from our services such as relaxation, stress reduction, and mental wellness knowledge and skill. However, participation in a community event does not establish a therapeutic (or clinical) relationship with a practitioner.
Meditation refers to a family of techniques used to “train attention and awareness, and achieve a mentally clear and emotionally calm and stable state” (Walsh and Shapiro, 2006). Our instructors are trained in science-based mindfulness and meditation. Scientific benefits of a regular meditative practice may include reduced stress, better controlled anxiety, improved focus and attention, and improved sleep, mood, patience, and emotional tolerance. Meditation + Mindfulness Tip Sheet (National Institutes of Health)
Sound meditation (also called sound healing or a sound bath) is used to improve health and well-being. It includes the use of relaxation techniques and targeted healing sounds and frequencies. Our practitioners play beautifully tuned crystal quartz singing bowls, chimes, drums, gongs and other instruments to facilitate more relaxed healing states. You can even fall asleep and still soak up the benefits!
Wear comfortable clothing and bring a water bottle, journal, yoga mat. Yoga props, and sanitized pillows and blankets will be provided. If possible, plan to give yourself 30 minutes before and after class for quiet reflection.
You should always participate as you are emotionally, mentally, and physically able. Personal reflection is encouraged but group sharing is not required. You may participate in meditation while seated/lying on the floor or while seated in a chair.
Those who are pregnant or live with neurological conditions should consult their medical provider(s) prior to participating in sound meditation.
Unless noted in the description, studio classes and workshops are for adults (18 years and up).
We partner with youth-focused organizations to bring events especially designed to support youth with mindfulness, stress-reduction, organization and leadership. Contact us to discuss your youth-focused event ideas!
Class and workshop registrations are non-refundable. Credit towards a future class or workshop may be granted with a request prior to the start of the class/workshop. Credit is valid for three months.